Shipping, delivery & tracking.
Every AromaDesire order is shipped with tracking, packed with care, and delivered across the United Kingdom. Here’s exactly how, when, and with whom your fragrances travel — from our door to yours.
Overview.
This Shipping Policy applies to orders placed with AromaDesire (operated by Uplix LTD) via aromadesire.com.
We’re committed to delivering your orders safely, efficiently and transparently — with tracked shipping on every parcel, no exceptions.
Business details.
Business name: AromaDesire
Legal entity: Uplix LTD — registered in England and Wales.
Registered address: 27 Church Street, St Helens, WA10 1AX, United Kingdom.
Email: hello@aromadesire.com
Phone: +44 333 344 8147
Shipping locations.
We currently ship within the United Kingdom only, including:
- England
- Scotland
- Wales
- Northern Ireland
International shipping is not available at this time.
Shipping carriers.
We ship with trusted UK carriers, and every order is dispatched with tracking.
Options, costs & delivery times.
Choose the delivery speed that suits you at checkout. Shipping costs are always shown clearly before payment.
Order processing.
- Orders are processed within 1–2 business days
- Orders placed on weekends or UK bank holidays are processed the next working day
You will receive:
- An order confirmation email shortly after checkout
- A dispatch email with tracking details once your order ships
Order tracking.
Once your parcel leaves us, we’ll email you tracking details so you can follow it all the way to your door.
If your tracking hasn’t updated after a couple of days, get in touch and we’ll chase it with the carrier on your behalf.
Delivery issues.
If your order is delayed, missing, or marked as delivered but not received, please contact us at hello@aromadesire.com and we’ll investigate right away.
Incorrect address.
Please double-check your delivery address before completing checkout.
We cannot be held responsible for delivery issues caused by incorrect or incomplete address details provided at checkout. If you spot a mistake, contact us immediately — we’ll update it before dispatch where possible.
Peak periods.
During busy periods — sales events, Black Friday, Christmas — delivery times may be slightly longer than usual.
Any significant delays will be communicated on our website or by email so you’re never left guessing.
Contact.
Got a question about shipping or delivery? We’re happy to help.
- Email: hello@aromadesire.com
- Phone: +44 333 344 8147